Refund policy

Wrong size? Changed your mind? Something not right? Here's how it works.

Start a return or exchange from your order →

Start it from your order

Open your order (the "View your order" link in any of our emails, or sign in at supa-phat.com/account) and hit Request return. Pick the item and the reason. Our team reviews every request within 48 hours and emails you the where-to-send-it details once it's approved. Hang onto the gear until then. Returns posted without approval can't be accepted.

Size swaps and change of mind

You've got 30 days from delivery. Gear needs to be unworn, untrained-in, tags on, in its original packaging. Return postage is on you. We're unable to refund the original shipping cost, but you'll get a full refund on the items you return. Exchanges are subject to stock when your return lands; if your size has sold out by then, we refund you instead and let you know.

Sale items and gift cards are final sale.

The PHAT Guarantee

If there's an issue with your gear within 30 days, you get a full refund, even if it's open and used. If something's faulty or not what you ordered, we'll cover the return postage too. Nothing on this page limits your rights under the Australian Consumer Law.

Where it goes

Supa Phat
5 Bateman Road
Mount Pleasant
WA 6153

Post only, we can't take drop-offs. Pop your order number on a note inside the parcel.

Refunds

Once your return lands, our team checks it over and refunds your original payment method, usually within 3 to 5 business days. Your bank can take a few more days to show it.

Outside Australia

Email hello@supa-phat.com and we'll sort it by hand.